FAQs & Troubleshooting
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222 Results
- 1I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4How do I factory reset the print server?
- 5Does NC-2200w work with Windows Vista?
- 6Delete print jobs from the print queue.
- 7When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 8Print the Network Configuration page
- 9I cannot install the driver when using the Driver Install Tool. (Linux)
- 10Cannot print after a Windows 10 update (June 2020)
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13What kind of memory can I use?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15Replace the toner cartridge.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Configure and use PC-FAX (CUPS) (Linux)
- 18When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20Scan a document from the Windows Vista Photo Gallery
- 21I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 22I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 23What does "MACHINE ERROR XX" mean?
- 24What is the "Station ID" and how do I set it?
- 25Replace the drum unit.
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Open the Control Panel (For Windows)
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29I cannot print from my computer via network. (For Windows)
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 32I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 33I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 36I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 37Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 38I am experiencing problems receiving faxes. What can I do?
- 39The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 40I am experiencing problems sending a fax, what can I do?
- 41How do I program the date and time?
- 42When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 45What can happen if the wrong paper is used in your machine.
- 46I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 47How do I install additional memory?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49Configure the Scan to Email Feature (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)