FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Scan and save a document in PDF format (Scan to File)
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 5I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7How to identify your Operating System (OS).
- 8Can I use voice mail on the same line as my Brother machine?
- 9What is Brother iPrint&Scan?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13The printer status is Offline or Paused.
- 14Black toner marks across the page
- 15When I try to send a fax the message "FAX # Restricted" appears on the display.
- 16Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 17Send a fax using PC-FAX with LPD/LPRng (Linux)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24Transfer faxes to the PC when my machine has a mechanical problem
- 25Replace the drum unit.
- 26Ghost
- 27I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 28Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31How do I make my copied images lighter or darker?
- 32Which E-mail packages are compatible with ControlCenter3?
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34What driver package format is supported by my Linux distribution?
- 35How to load numbered checks or forms in the paper tray?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Gray background
- 38Hollow print
- 39I cannot send a fax using PC-FAX (Windows 10)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41Protect your Brother machine against unauthorised access over the network
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49Change the user interface of ControlCenter3
- 50Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?