FAQs & Troubleshooting
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222 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4I'm using Macintosh®. What are the settings in the Scanner window used for?
- 5My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The machine does not print anything.
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How to identify your Operating System (OS).
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 17What can happen if the wrong paper is used in your machine.
- 18What is the Network Shared printing?
- 19The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 20Delete print jobs from the print queue.
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 23Cancel a fax job waiting in my Brother machine's memory.
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29What is a "Generic PCL Driver"?
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Can I confirm that the FAX was sent correctly?
- 32Can I print from DOS applications?
- 33I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 34I cannot print from my computer via USB.
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36Why does the display read "Cover Open"?
- 37Replace the drum unit.
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42I can print but cannot scan via network. (For Windows)
- 43Check the IP addresses of your PC and the Brother machine
- 44I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 45The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 46I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48Why doesn't the machine answer when receiving a call?
- 49How do I clear the "Awaiting Redial" message?
- 50I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.