FAQs & Troubleshooting
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307 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11What is Brother iPrint&Scan?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16Pre-Required Procedures (Linux)
- 17The printer status is Offline or Paused.
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20How do I clean white or black spots on printed documents?
- 21Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Set up your Brother machine on a wireless network.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 33I can print but cannot scan via network. (For Windows)
- 34How can I prevent public access to certain features on my Brother machine?
- 35I am asked to enter a password when starting the Remote Setup application. What is the password?
- 36Can I use voice mail on the same line as my Brother machine?
- 37Transfer faxes to the PC when my machine has a mechanical problem
- 38How do I know the current network configuration?
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43How to identify your Operating System (OS).
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.