FAQs & Troubleshooting
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185 Results
- 1What driver package format is supported by my Linux distribution?
- 2Delete print jobs from the print queue.
- 3Cannot print after a Windows 10 update (June 2020)
- 4Can I print from or scan to Android™ Smartphone?
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 7Functions supported in the Windows 7 built-in drivers
- 8When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Pre-Required Procedures (Linux)
- 11How to identify your Operating System (OS).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot print from my computer via USB.
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15Store Speed Dial numbers on my Brother machine for easy dialing.
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 18I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 21When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 22Configure scan settings without administrator privileges (Linux)
- 23Windows 10 Support Information
- 24Change or delete an existing Speed Dial number.
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28What is Distinctive Ring and how do I program it?
- 29Can I confirm that the FAX was sent correctly?
- 30Can I reduce the size of a received fax on this machine?
- 31How do I clear the "Awaiting Redial" error?
- 32What can happen if the wrong paper is used in your machine.
- 33I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Uninstall Scan-key-tool. (Linux)
- 41What is the Network Shared printing?
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43The machine does not print anything.
- 44My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 45Why does the display read "Cover Open"?
- 46How can I re-install the drivers?
- 47When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 48I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 49Can I buy any MICR toner?
- 50When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".