FAQs & Troubleshooting
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215 Results
- 1My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 2Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.
- 3How do I transfer label or slip templates?
- 4Where can I download the latest P-touch Editor for Mac?
- 5Which interface cable can I use?
- 6How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 7How do I transfer label templates with P-touch Transfer Express?
- 8Printing is not possible. (USB connection)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 11How to identify your Operating System (OS) for Windows or Mac
- 12What Android™ mobile application can I use?
- 13I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 14The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 15How can I print using Portrait? (iPrint&Label)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 18How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 19How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 20How to share your printer in Windows 7 in a network-shared environment.
- 21(Video) Small characters or thin lines are printed faintly.
- 22I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 23The print is horizontally compressed and not shaped correctly.
- 24When I print a long label or many labels continuously, printing suddenly stops.
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26The power button does not light up.
- 27I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 28I got an error while installing the printer driver. (Linux®)
- 29Installing the LPR driver and CUPS wrapper driver (Linux®)
- 30Creating a label with OpenOffice (Linux®)
- 31When printing from an application, the application's "Collate" setting does not work correctly.
- 32The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 33How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35The printer does not print.
- 36How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 37Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 38I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 39I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 40How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to open the Devices and Printers window
- 42Small characters or thin lines are printed faintly.
- 43What iOS mobile application can I use?
- 44When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 45Poor print quality when printing on narrow labels. (iPrint&Label)
- 46When I print many continuous labels, part of the label data is printed twice.
- 47How do I transfer templates or other data from the computer to the printer?
- 48How do I print vertical text? (P-touch Editor 5.x for Windows)
- 49What is the default User ID and Password for BRAdmin Light or Professional?
- 50When I try to print a label, it comes out blank. (for macOS10.15 or earlier )