FAQs & Troubleshooting
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163 Results
- 1I cannot install the printer driver.
- 2Where can I download the latest P-touch Editor for Mac?
- 3How to identify your Operating System (OS) for Windows or Mac
- 4How to uninstall the printer driver and software
- 5I cannot print.
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11I got an error while installing the printer driver. (Linux®)
- 12(Video) Small characters or thin lines are printed faintly.
- 13How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15How do I install/change the label roll?
- 16Where can I find my Brother printer's serial number?
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22The power button does not light up.
- 23The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 24What are the cleaning sheets for? When do I use them?
- 25When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 28When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 29How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 30Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 31I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 32Installing the LPR driver and CUPS wrapper driver (Linux®)
- 33Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 34I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 35Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How to open the Devices and Printers window
- 39Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 40How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 41When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 42Printing is not possible. (P-touch Editor 5.0 for Mac)
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44Labels are jammed in the machine or are not ejected correctly after printing.
- 45I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 46Print free-length labels with the set length (Linux®)
- 47The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 48How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 49How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 50I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)