FAQs & Troubleshooting
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189 Results
- 1What is Brother iPrint&Scan?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3REPLACE DRUM
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Delete print jobs from the print queue.
- 6JAM INSIDE
- 7NO TONER
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10TONER ENDED
- 11JAM DUPLEX
- 12How to identify your Operating System (OS).
- 13What is Toner Continue Mode?
- 14Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 15SIZE ERROR DX
- 16What is a "Generic PCL Driver"?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21JAM REAR
- 22REPLACE TONER
- 23Cannot print after a Windows 10 update (June 2020)
- 24I am unable to print from a client PC to a printer on a print server. (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28I cannot print from my computer via USB.
- 29Change the printer driver settings (Windows/macOS)
- 30DUPLEX DISABLED
- 31Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 32Clean the Drum Unit.
- 33The printer prints unexpectedly or it prints garbage data.
- 34What kind of paper can I use?
- 35Curl or wavy
- 36Can I print from DOS applications?
- 37What do the LED indications mean?
- 38SERVICE CALL
- 39What can happen if the wrong paper is used in your machine.
- 40What is the printable area per page?
- 41What is the BRAdmin Professional software used for?
- 42What is the recommended paper?
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 45Where do I find manuals for my Brother machine?
- 46What driver package format is supported by my Linux distribution?
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?