FAQs & Troubleshooting
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- 1The printer prints unexpectedly or it prints garbage data.
- 2REPLACE TONER
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Delete print jobs from the print queue.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7JAM DUPLEX
- 8JAM INSIDE
- 9DRUM STOP
- 10NO PAPER T1
- 11MANUAL FEED
- 12What is the recommended paper?
- 13Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 16JAM REAR
- 17Print on labels and envelopes from the manual feed slot.
- 18"Offline" appears on the Status Monitor.
- 19How do I print a Test page?
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21The downloaded driver's name is different from my machine's name. (Linux)
- 22I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24What is the difference between the toner cartridge and the drum unit?
- 25How to identify your Operating System (OS).
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27FUSER ERROR
- 28The printer status is Offline or Paused.
- 29SIZE ERROR DX
- 30TONER LOW
- 31DRUM ERROR
- 32DRUM END SOON
- 33What kind of paper can I use?
- 34Wrinkles or creases
- 35SERVICE CALL
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Change the length of time the machine will wait until it goes into Sleep Mode.
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39Print command (cupswrapper) (Linux)
- 40I cannot print from my computer via USB.
- 41JAM TRAY 1
- 42REPLACE DRUM
- 43Ghost
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)