FAQs & Troubleshooting
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143 Results
- 1REPLACE TONER
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3REPLACE DRUM
- 4How to identify your Operating System (OS).
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6"Offline" appears on the Status Monitor.
- 7The printer status is Offline or Paused.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Clean the Drum Unit.
- 10MANUAL FEED
- 11JAM INSIDE
- 12I cannot print from my computer via USB.
- 13Clean the paper pick-up roller.
- 14Can I use AirPrint with my Brother machine?
- 15TONER LOW
- 16JAM REAR
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 19Change the printer driver settings (Windows/macOS)
- 20The printer prints unexpectedly or it prints garbage data.
- 21PRINT OVERRUN
- 22DRUM END SOON
- 23White lines or bands or ribbing appear across the page
- 24Print on labels and envelopes from the manual feed slot.
- 25Turn the Toner Save Mode on or off.
- 26How do I print a Test page?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Possible solutions for print quality issues
- 30Delete print jobs from the print queue.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32What is Toner Continue Mode?
- 33Can I print from or scan to Android™ Smartphone?
- 34NO PAPER T1
- 35DRUM ERROR
- 36MEMORY FULL
- 37What do the LED indications mean?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39What is the recommended paper?
- 40Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 41Clear paper jams.
- 42I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 43Clean the corona wire of the drum unit.
- 44How do I cancel print jobs using the printer control panel?
- 45Uninstall printer drivers (Linux)
- 46Pre-Required Procedures (Linux)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Open the Control Panel (For Windows)
- 49I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 50CARTRIDGE ERROR