FAQs & Troubleshooting
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149 Results
- 1How to identify your Operating System (OS).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7What is the recommended paper?
- 8The printed letters are slanted, positioned incorrectly.
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10What kind of paper can I use?
- 11When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 12Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 17Can I print from or scan to Android™ Smartphone?
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19Change the printer driver settings (Windows/macOS)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The paper is skewed when it's printed.
- 22The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 23What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 24Does NC-2200w work with Windows Vista?
- 25The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 26The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 27What is the printable area per page?
- 28How do I disable the APIPA protocol?
- 29Print the Network Configuration List.
- 30Pre-Required Procedures (Linux)
- 31I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 32The printer does not feed paper from the manual feed slot.
- 33What driver package format is supported by my Linux distribution?
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36Print command (LPR) (Linux)
- 37I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41What is the Network Shared printing?
- 42I cannot print from my computer via USB.
- 43How can I change the printer settings?
- 44Printouts have wrinkles or creases.
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Can I print from DOS applications?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48Can I print using the IPP protocol on Windows XP?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50How do I change the print server password?