FAQs & Troubleshooting
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128 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 3What kind of memory can I use?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Delete print jobs from the print queue.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Functions supported in the Windows 7 built-in drivers
- 8How do I upgrade the firmware of my Brother print server?
- 9Why are the alarm and data lights blinking?
- 10What driver package format is supported by my Linux distribution?
- 11Print command (LPR) (Linux)
- 12I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15Change the printer driver settings (Windows/macOS)
- 16The printer status is Offline or Paused.
- 17The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 18What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 19What kind of USB cable should I use?
- 20Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22Why are all the lights blinking then the drum light blinking?
- 23When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 27When printing with monochrome laser printer, the print position shifts. (Linux)
- 28In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 29The machine does not print anything.
- 30I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 31The image is ghosted.
- 32Vertical black lines appear on the printout.
- 33Cannot print after a Windows 10 update (June 2020)
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36Uninstall printer drivers (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40What is the BROWNIE software?
- 41What kind of envelopes should I avoid?
- 42Using the PING command to troubleshoot problems.
- 43The printer prints unexpectedly or it prints garbage.
- 44Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 45What is a file server based network and do Brother printers work in that type of environment?
- 46Printouts have a curl or wave.
- 47Printouts have wrinkles or creases.
- 48I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 49Uninstall the printer drivers (For Windows)
- 50Replace the toner cartridge.