FAQs & Troubleshooting
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120 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change or delete an existing One Touch or Speed Dial number.
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5Functions supported in the Windows 7 built-in drivers
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 11Pre-Required Procedures (Linux)
- 12How to identify your Operating System (OS).
- 13Change the printer driver settings (Windows/macOS)
- 14How can I clear the "PAPER JAM" error message?
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17What is Distinctive Ring and how do I program it?
- 18I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20Can I confirm that the FAX was sent correctly?
- 21Can I reduce the size of a received fax on this machine?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23What can happen if the wrong paper is used in your machine.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 28Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 29The machine does not print anything.
- 30Why doesn't the machine answer when receiving a call?
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34I cannot print with Windows Vista 64bit.
- 35How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 36Delete print jobs from the print queue.
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The paper is skewed when it's printed.
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44When printing with monochrome laser printer, the print position shifts. (Linux)
- 45Uninstall printer drivers (Linux)
- 46Windows 10 Support Information
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)