FAQs & Troubleshooting
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256 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Load paper in the paper tray
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12How do I know which side up my photo paper should be in the tray?
- 13The printer status is Offline or Paused.
- 14How do I load envelopes into my machine?
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22Load photo paper into my machine.
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24I'm using Macintosh. What is the PreScan option used for?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Scan and save a document in PDF format (Scan to File)
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35I cannot make borderless prints.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38The edge of glossy paper is smudged.
- 39Change the printer driver settings (Windows/macOS)
- 40One or more of my colors are not printing (blank). What can I do?
- 41Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 42Cannot print after a Windows 10 update (June 2020)
- 43Protect your Brother machine against unauthorised access over the network
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Can I use AirPrint with my Brother machine?
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)