FAQs & Troubleshooting
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- 1I cannot find some option in the Printing preferences. (For Windows)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Open the Control Panel (For Windows)
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7How to identify your Operating System (OS).
- 8Locate files scanned with ControlCenter2 (For Macintosh)
- 9One or more of my colors are not printing (blank). What can I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Can I use AirPrint with my Brother machine?
- 12Change the printer driver settings (Windows/macOS)
- 13When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 14Which E-mail packages are compatible with ControlCenter3?
- 15What driver package format is supported by my Linux distribution?
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17The printer status is Offline or Paused.
- 18Scan and save a document in PDF format (Scan to File)
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Change the user interface of ControlCenter3
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24Configure scan settings without administrator privileges (Linux)
- 25I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28Delete a network scanner entry. (Linux)
- 29Pre-Required Procedures (Linux)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 34When I print, the pages are smudged with ink. What should I do?
- 35Where is the USB port on the machine?
- 36I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 37The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 38The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 39"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 40I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 41When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Can I print from or scan to Android™ Smartphone?
- 45How do I know which side up my photo paper should be in the tray?
- 46Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 47Glossy Paper does not feed correctly. What can I do?
- 48Paper Jam
- 49While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)