FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Change the printer driver settings (Windows/macOS)
- 5Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 6Can third party ink be used to refill the ink cartridges?
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I am having issues with the paper feed. What can I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Pre-Required Procedures (Linux)
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16Which E-mail packages are compatible with ControlCenter3?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 19Change the user interface of ControlCenter3
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23What driver package format is supported by my Linux distribution?
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38The printer status is Offline or Paused.
- 39Windows 7 Support Information
- 40How do I clear Machine Error 46?
- 41Can I print using only the black ink cartridge when the Color cartridges have run out?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 45When I print, the pages are smudged with ink. What should I do?
- 46Where is the USB port on the machine? I can't find it on the back of the unit.
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)