FAQs & Troubleshooting
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83 Results
- 1Where can I find my Brother printer's serial number?
- 2My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Can my printer use TZ/TZe tapes?
- 7How to identify your Operating System (OS) for Windows or Mac
- 8The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 9How do I start P-touch Editor Lite when connecting the printer to my computer?
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11The tape got jammed or stuck in the printer.
- 12How do I uninstall the printer driver?
- 13The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 14How to delete the registry information and files related to the printer driver
- 15How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 19Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 20Printing is not possible. (USB connection)
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22How to open the Devices and Printers window
- 23How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 24Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 25Can I directly operate my printer from a self-developed application software and print a label?
- 26Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 27The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 28Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 29P-touch Editor Lite pop-up dialog box does not appear when connecting the printer to my computer.
- 30How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 31How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 32The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 33The printed label contains blank horizontal lines.
- 34I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 35Error messages do not appear when using the USB connection of my printer.
- 36How do I rotate objects? (P-touch Editor Lite)
- 37I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41Share your printer in Windows 7 in a network-shared environment.
- 42"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 44(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 45I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47The top and base layers of the laminated tape are misaligned.
- 48(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 49I connected multiple printers of the same model to one computer but can only print from one of them.
- 50I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?