FAQs & Troubleshooting
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307 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6What is Brother iPrint&Scan?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12Cancel a fax job waiting in my Brother machine's memory.
- 13Can I use voice mail on the same line as my Brother machine?
- 14How to identify your Operating System (OS).
- 15I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 16Can I confirm that the FAX was sent correctly?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Scan and save a document in PDF format (Scan to File)
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25Send the same fax to more than one number at a time. (Broadcasting)
- 26Cannot print after a Windows 10 update (June 2020)
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 29When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 30How can I prevent public access to certain features on my Brother machine?
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32How do I factory reset the print server?
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34What does "COMM.ERROR" on the LCD display mean?
- 35What is MFL-Pro Suite Software?
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Pre-Required Procedures (Linux)
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45Cancel a fax that is currently being sent from my Brother machine.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Change the printer driver settings (Windows/macOS)
- 48When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.