FAQs & Troubleshooting
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384 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Load paper in the paper tray.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The scanner cover support has come off. (With Video Instructions)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What is Brother Web Connect?
- 9Improve poor print quality.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12Store a Speed Dial number from my Brother machine's Caller ID History.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Paper Jam (With Video Instructions)
- 15Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 16Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 17Load envelopes into my machine
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 21Change the printer driver settings (Windows/macOS)
- 22How do I know which receive mode to select?
- 23Is my Brother machine compatible with Windows Vista?
- 24Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 25The printer status is Offline or Paused.
- 26Use voice mail on the same line as my Brother machine.
- 27One or more of my colors are not printing (blank).
- 28What is Brother iPrint&Scan?
- 29No Paper Fed
- 30Install Starter Ink
- 31Turn off my Brother machine's Secure Function Lock feature.
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33When I print, the pages are smudged with ink.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43Where can I get FaceFilter Studio and what can I do with this application?
- 44Transfer faxes to the PC when my machine has a mechanical problem.
- 45Change the number of times my Brother machine rings before it answers.
- 46Document Jam
- 47Connect your Brother machine to your mobile device via a wireless router or access point.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)