FAQs & Troubleshooting
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322 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The color of your printouts is not what you expected
- 8Curled or wavy
- 9Print on plain paper or bond paper from the Manual feed slot
- 10What is Brother iPrint&Scan?
- 11Wrinkle
- 12The printer status is Offline or Paused.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15What driver package format is supported by my Linux distribution?
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Offset image
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Poor fixing
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Can I print from or scan to Android™ Smartphone?
- 24Uneven density appears periodically across the page.
- 25Toner scatter or toner stain
- 26White streaks or bands down the page
- 27Colored lines across the page
- 28Print on envelopes, labels or thick paper from the Manual feed slot
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Scan and save a document in PDF format (Scan to File)
- 31Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 32White lines, bands or ribbing across the page
- 33Colors are light or unclear on the whole page
- 34All one color
- 35Completely blank or some colors are missing.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37No Waste Toner
- 38Adjust color settings by using the custom setting in the printer driver
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Can I use voice mail on the same line as my Brother machine?
- 41Color misregistration
- 42Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 43White spots or hollow print
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 47When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 48I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 49Jam Inside
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?