FAQs & Troubleshooting
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323 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Printouts are curled or wavy.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print on plain paper or bond paper from the Manual feed slot
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10Printouts have wrinkles.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The toner does not fix to paper well. (Poor fixing)
- 13Turn the Toner Save Mode on or off.
- 14Scan and save a document in PDF format (Scan to File)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20The printer status is Offline or Paused.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Adjust color settings by using the custom setting in the printer driver
- 23Cannot print after a Windows 10 update (June 2020)
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26Can I use voice mail on the same line as my Brother machine?
- 27I keep getting the error message "Authenticate Err (Authentication error)".
- 28Print on envelopes, labels or thick paper from the Manual feed slot
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32No Paper
- 33I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35Jam Rear
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39What driver package format is supported by my Linux distribution?
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44I'm having a problem with the print quality. How can I solve it?
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46Which E-mail packages are compatible with ControlCenter3?
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).