FAQs & Troubleshooting
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346 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3Transfer faxes to the PC when my machine has a mechanical problem
- 4Turn the Toner Save mode on or off
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Setup and use Brother PC-FAX receiving
- 11Jam Inside
- 12Page skewed
- 13Can I use voice mail on the same line as my Brother machine?
- 14Ghost
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16How do I know which receive mode to select?
- 17Replace PF Kit xx
- 18The printer status is Offline or Paused.
- 19Jam Duplex
- 20Jam Rear
- 21White lines, bands or ribbing across the page
- 22Can I print from or scan to Android™ Smartphone?
- 23How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 24Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 25Curled or wavy
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Jam Tray 1 / Jam Tray 2
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Forward a fax to another fax machine when my machine has a mechanical problem
- 31Gray background
- 32Combine multiple scanned documents into a single file with PaperPort™
- 33Configure and use the Scan to Network feature (For Windows)
- 34What is Brother iPrint&Scan?
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Document Jam
- 40What kind of paper can I use?
- 41Jam MP Tray
- 42Lines across the page
- 43Configure and use the Scan to FTP feature
- 44Duplex Disabled
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Out of Memory
- 47Print on labels and envelopes from the MP tray.
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Replace Laser