FAQs & Troubleshooting
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321 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Load paper in the paper tray
- 8How do I load envelopes into my machine?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Scan and save a document in PDF format (Scan to File)
- 12Paper Jam
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17How many times will my Brother machine automatically redial a busy number?
- 18How do I know which side up my photo paper should be in the tray?
- 19Replace Ink
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21Change the printer driver settings (Windows/macOS)
- 22The printer status is Offline or Paused.
- 23One or more of my colors are not printing (blank). What can I do?
- 24Delete print jobs from the print queue.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Load photo paper into my machine.
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot send a fax using PC-FAX (Windows 10)
- 33Ink Low
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Can I use voice mail on the same line as my Brother machine?
- 36When I print, the pages are smudged with ink. What should I do?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43Where is the USB port on the machine?
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47I cannot make borderless prints.
- 48How to identify your Operating System (OS).
- 49I am unable to change my Brother machine's Receive Mode.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".