FAQs & Troubleshooting
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250 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Curled (video instructions available)
- 3Curled
- 4REPLACE DRUM
- 5Curled or wavy
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7White spots or black spots at 94 mm (3.7 in.) intervals
- 8Jam Rear
- 9How to identify your Operating System (OS).
- 10Page skewed
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13Replace Toner
- 14Wrinkles or creases
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16JAM INSIDE
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Pre-Required Procedures (Linux)
- 19Check Connection
- 20Change the printer driver settings (Windows/macOS)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23All black
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 26Document Jam
- 27JAM TRAY 1
- 28Ghost
- 29Scan Unable
- 30TONER ENDED
- 31My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 34Delete print jobs from the print queue.
- 35The printer status is Offline or Paused.
- 36MANUAL FEED
- 37Toner Low or Prepare New Toner Cartridge
- 38What driver package format is supported by my Linux distribution?
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Can I use AirPrint with my Brother machine?
- 42Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 43No Paper
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45Drum Stop
- 46Clean the paper pick-up roller (video instructions available)
- 47Cover is Open
- 48I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 49Toner specks
- 50Black toner marks across the page