FAQs & Troubleshooting
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255 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What driver package format is supported by my Linux distribution?
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Replace Toner
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Curled or wavy
- 10Turn the Toner Save mode on or off
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Jam Inside
- 13Print on envelopes, labels, or thick paper from the manual feed slot.
- 14Can I print from or scan to Android™ Smartphone?
- 15Load legal size paper in the paper tray.
- 16Curled
- 17Wrinkles or creases
- 18Page skewed
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Pre-Required Procedures (Linux)
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22JAM TRAY
- 23What is the recommended paper?
- 24Jam Rear
- 25Replace Drum
- 26Black lines down the page
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Setup and use Brother PC-FAX receiving
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Delete print jobs from the print queue.
- 31Store numbers on my Brother machine for easy dialing from the PC.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33How do I know which receive mode to select?
- 34Unable to Scan / Scan Unable
- 35My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 36Can I use voice mail on the same line as my Brother machine?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38What is Toner Continue Mode?
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Configure a cover page for PC-FAX.
- 41Change the printer driver settings (Windows/macOS)
- 42What kind of paper can I use?
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44What can happen if the wrong paper is used in your machine.
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47How to identify your Operating System (OS).
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Set up my Brother machine to forward the received faxes to another location.
- 50Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?