FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The printer status is Offline or Paused.
- 5One or more of my colors are not printing (blank). What can I do?
- 6Does NC-2200w work with Windows Vista?
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8Delete print jobs from the print queue.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Cannot print after a Windows 10 update (June 2020)
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14What driver package format is supported by my Linux distribution?
- 15How do I adjust the number of times my Brother machine rings before it answers?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 20I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21Why doesn't the machine answer when receiving a call?
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28I am having issues with the paper feed. What can I do?
- 29How do I print on an envelope?
- 30How do I know the current network configuration?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Scan and save a document in PDF format (Scan to File)
- 33I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 34When I print, the pages are smudged with ink. What should I do?
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43I'm using Macintosh. What is the PreScan option used for?
- 44Pre-Required Procedures (Linux)
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Discover the MAC address of the Brother network card
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?