FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3When I print, the pages are smudged with ink. What should I do?
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5One or more of my colors are not printing (blank). What can I do?
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7Can I print from or scan to Android™ Smartphone?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10How do I clear the message "PAPER JAM" from the display?
- 11Why doesn't the machine answer when receiving a call?
- 12Pre-Required Procedures (Linux)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14How do I clear Machine Error 46?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Delete print jobs from the print queue.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19How do I know which side up my photo paper should be in the tray?
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Can I use voice mail on the same line as my Brother machine?
- 22How to identify your Operating System (OS).
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Can third party ink be used to refill the ink cartridges?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Configure a cover page for PC-FAX.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32Can I still receive faxes or calls when the machine is switched off?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37The edge of glossy paper is smudged.
- 38How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40Improve poor print quality.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42What is the Network Shared printing?
- 43Change the printer driver settings (Windows/macOS)
- 44The printer status is Offline or Paused.
- 45Scan and save a document in PDF format (Scan to File)
- 46Verify if the Brother machine has a dial tone
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49Can I print a report that will show all of my Speed Dial and Group numbers?
- 50I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
