FAQs & Troubleshooting
Popular |
318 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10When I print, the pages are smudged with ink. What should I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Paper Jam
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19What driver package format is supported by my Linux distribution?
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21I cannot make borderless prints.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Scan and save a document in PDF format (Scan to File)
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27How do I load envelopes into my machine?
- 28What is Brother iPrint&Scan?
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Forward a fax to another fax machine when my machine has a mechanical problem.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Can I use voice mail on the same line as my Brother machine?
- 35One or more of my colors are not printing (blank). What can I do?
- 36Replace Ink
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42How to identify your Operating System (OS).
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50I cannot find some option in the Printing preferences. (For Windows)