FAQs & Troubleshooting
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243 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3One or more of my colors are not printing (blank). What can I do?
- 4When I print, the pages are smudged with ink. What should I do?
- 5How do I load paper?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Pre-Required Procedures (Linux)
- 8Scan and save a document in PDF format (Scan to File)
- 9How do I know which side up my photo paper should be in the tray?
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15How do I clear Machine Error 46?
- 16How do I clear the message "PAPER JAM" from the display?
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Configure a cover page for PC-FAX.
- 20How many times will my Brother machine automatically redial a busy number?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 22Can I still receive faxes or calls when the machine is switched off?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Can I use voice mail on the same line as my Brother machine?
- 26How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33How do I load 10 x 15 Glossy paper into my machine?
- 34I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 35Can third party ink be used to refill the ink cartridges?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38Can I confirm that the FAX was sent correctly?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40I'm using Macintosh. What is the PreScan option used for?
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42How to identify your Operating System (OS).
- 43The edge of glossy paper is smudged.
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45Can I print a report that will show all of my Speed Dial and Group numbers?
- 46When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 47What kind of Media Adapter can I use?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)