FAQs & Troubleshooting
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145 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Drum End Soon
- 3Black lines down the page
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Toner
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10How to identify your Operating System (OS).
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Document Jam
- 13Jam Inside
- 14Jam Tray
- 15The printer status is Offline or Paused.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Turn the Toner Save mode on or off
- 18Cartridge Error
- 19What is the recommended paper?
- 20"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22Drum !
- 23Replace Drum
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Change the printer driver settings (Windows/macOS)
- 26Print Unable or Print Unable XX
- 27Wrong Paper Type
- 28What driver package format is supported by my Linux distribution?
- 29I cannot print from my computer via USB.
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Select Receive mode.
- 33Unable to Scan / Scan Unable
- 34Fuser Error or Self-Diagnostic
- 35TONER ENDED
- 36Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 37Why doesn't my Brother machine have a dial tone?
- 38No Paper
- 39Cover is Open
- 40Out of Memory
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45What is Toner Continue Mode?
- 46Scan a document and e-mail it as an attachment. (For Windows)
- 47No Drum
- 48No Toner
- 49I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 50Confirm that a FAX I sent was received correctly.