FAQs & Troubleshooting
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215 Results
- 1Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.
- 2Which interface cable can I use?
- 3What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 4How do I transfer label or slip templates?
- 5What Android™ mobile application can I use?
- 6Printing is not possible. (USB connection)
- 7Where can I download the latest P-touch Editor for Mac?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9What iOS mobile application can I use?
- 10I got an error while installing the printer driver. (Linux®)
- 11How do I install/change the label roll?
- 12How to open the Devices and Printers window
- 13How do I transfer label templates with P-touch Transfer Express?
- 14How do I reset network setting?
- 15When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 16Printing is not possible. (P-touch Editor5.3 for Mac)
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19Where can I download Brother iPrint&Label? (iPrint&Label)
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21Where can I find my Brother printer's serial number?
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 24Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 25How to delete the registry information and files related to the printer driver
- 26The power button does not light up.
- 27Labels are jammed in the machine or are not ejected correctly after printing.
- 28Poor print quality when printing on narrow labels. (iPrint&Label)
- 29The paper settings specified from the server computer are not reflected on the client computer.
- 30What is the default User ID and Password for BRAdmin Light or Professional?
- 31How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 32The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 33How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 34The driver downloaded from the website cannot be installed.
- 35What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 36The printer does not print.
- 37When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 38Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 39How to identify the printer's firmware version
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41When I print many continuous labels, part of the label data is printed twice.
- 42How to identify your Operating System (OS) for Windows or Mac
- 43Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 44P-touch Editor crashes when I open it on my Mac.
- 45I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 46Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 47I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 48When printing from an application, the application's "Collate" setting does not work correctly.
- 49The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 50How can I make vertical labels? (P-touch Editor 5.1 for Mac)