FAQs & Troubleshooting
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228 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Can I print from or scan to Android™ Smartphone?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7Replace Drum
- 8Replace Fuser
- 9Turn the Toner Save mode on or off
- 10Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15Jam Duplex
- 16Jam MP Tray
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18What is AirPrint?
- 19Drum Error (Drum!)
- 20Delete print jobs from the print queue.
- 21Replace PF Kit xx
- 22Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 23Reduce printing noise.
- 24The print speed is slow.
- 25Install additional memory.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Jam Rear
- 28Jam Inside
- 29Replace Toner
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Is my Brother machine compatible with Windows Vista?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 44Cover is Open
- 45Install the optional tray unit.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Fuser Error or Self-Diagnostic
- 50What kind of paper can I use?