FAQs & Troubleshooting
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227 Results
- 1The print speed is slow.
- 2I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What kind of paper can I use?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Replace Drum
- 7Turn the Toner Save mode on or off
- 8The printer status is Offline or Paused.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11What is the recommended paper?
- 12What is Brother iPrint&Scan?
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Replace Fuser
- 15Jam Duplex
- 16Jam Rear
- 17Jam MP Tray
- 18Change the printer driver settings (Windows/macOS)
- 19Disable the APIPA protocol.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Is my Brother machine compatible with Windows Vista?
- 22Install additional memory.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26Replace PF Kit xx
- 27Cover is Open
- 28Jam Tray 1 or Jam Tray 2
- 29Install the optional tray unit.
- 30Replace Toner
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Add your Brother machine with AirPrint (macOS)
- 33Enable the Brother machine's network interface.
- 34No Toner
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36Drum Error (Drum!)
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Replace Laser
- 39What driver package format is supported by my Linux distribution?
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Size mismatch
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Print the Network Configuration Report
- 44Black lines down the page
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49What is AirPrint?
- 50Duplex Disabled