FAQs & Troubleshooting
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88 Results
- 1Jam Inside
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Replace Drum
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6How to identify your Operating System (OS).
- 7What is Toner Continue Mode?
- 8Delete print jobs from the print queue.
- 9Change the printer driver settings (Windows/macOS)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The printer is not printing or prints unexpectedly.
- 12Cooling Down
- 13The Error LED is still on or flashing after I replace the drum unit with a new one.
- 14What do the LED indications mean?
- 15Turn the Toner Save Mode on or off.
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17No Drum
- 18Heater Error or Self-Diagnostic
- 19The printer status is Offline or Paused.
- 20Out of Memory
- 21Jam Tray
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Toner Low
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Cover is Open
- 29Clean the Drum Unit.
- 30"Offline" appears on the Status Monitor.
- 31Can I print from or scan to Android™ Smartphone?
- 32I cannot print from my computer via USB.
- 33Cartridge Error
- 34No Paper
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Uninstall the Brother Software and Drivers (Windows)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Windows 10 Support Information
- 42I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 43Print Unable or Print Unable XX
- 44Toner Ended
- 45No Toner
- 46Drum !
- 47Cannot print after a Windows 10 update (June 2020)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)