FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I clean white or black spots on printed documents?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 4How do I load legal size paper in the paper tray?
- 5How can I improve poor print quality ?
- 6Can I reduce the size of a received fax on this machine?
- 7What driver package format is supported by my Linux distribution?
- 8Delete print jobs from the print queue.
- 9I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 10What are the recommended specifications for the paper I should use on my product?
- 11Printing on thick paper or transparencies.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Change the printer driver settings (Windows/macOS)
- 14My FAX/MFC will not Dial. Why?
- 15What can happen if the wrong paper is used in your machine.
- 16Pre-Required Procedures (Linux)
- 17Change the quality of the faxes I send (Fax Resolution).
- 18Stop my Brother machine from automatically redialing a busy number.
- 19Can I print from or scan to Android™ Smartphone?
- 20The printer status is Offline or Paused.
- 21Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26Can I set my Brother machine to forward the faxes I receive to another location?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29Send a fax using PC-FAX with LPD/LPRng (Linux)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31The paper is skewed when it's printed.
- 32"Paper Jam Inside" error appears on the LCD. What should I do?
- 33Document Jam
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36Can I confirm that the FAX was sent correctly?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 39How can I change the print resolution?
- 40What is Distinctive Ring and how do I program it?
- 41"Offline" appears on the Status Monitor.
- 42How to identify your Operating System (OS).
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 45How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 46I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 47Why doesn't the machine answer when receiving a call?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.