FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Load envelopes
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The scanner cover support has come off. (With Video Instructions)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10Load paper in the paper tray
- 11What is Brother iPrint&Scan?
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Paper Jam
- 17How to identify your Operating System (OS).
- 18The printer status is Offline or Paused.
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21How do I know which side up my photo paper should be in the tray?
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Replace Ink
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28What driver package format is supported by my Linux distribution?
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Add your Brother machine with AirPrint (macOS)
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Cannot Detect
- 33Cover is Open
- 34What is the recommended paper?
- 35Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Unable to Scan AX
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41Delete print jobs from the print queue.
- 42I cannot make borderless prints.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Unable to Print 5X
- 45Ink Low
- 46No Paper Fed
- 47When I print, the pages are smudged with ink.
- 48Where is the USB port on the machine?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)