FAQs & Troubleshooting
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294 Results
- 1Duplex (two-sided) scan
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10What is Brother iPrint&Scan?
- 11Jam Duplex
- 12Replace Laser
- 13Jam Rear
- 14Replace Fuser
- 15Jam Tray 1 / Jam Tray 2
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Jam Inside
- 19Replace Toner
- 20When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 21Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 22Document Jam
- 23Replace Drum
- 24Turn the Toner Save mode on or off
- 25Add your Brother machine with AirPrint (macOS)
- 26I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 27Replace PF Kit xx
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Curled or wavy
- 33Page skewed
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38Jam MP Tray
- 39White lines down the page
- 40All black
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42What driver package format is supported by my Linux distribution?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44The printer status is Offline or Paused.
- 45Wrinkles or creases
- 46Duplex Disabled
- 47White lines across the page
- 48I'm using Macintosh. What is the PreScan option used for?
- 49Cannot print after a Windows 10 update (June 2020)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)