FAQs & Troubleshooting
Popular |
198 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Load paper in the paper tray
- 4One or more of my colors are not printing (blank). What can I do?
- 5When I print, the pages are smudged with ink. What should I do?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10What driver package format is supported by my Linux distribution?
- 11How do I load envelopes into my machine?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Can I print from or scan to Android™ Smartphone?
- 14How do I know which side up my photo paper should be in the tray?
- 15The printer status is Offline or Paused.
- 16Replace Ink
- 17Where can I get FaceFilter Studio and what can I do with this application?
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19Can I use AirPrint with my Brother machine?
- 20I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 21Can third party ink be used to refill the ink cartridges?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Change the printer driver settings (Windows/macOS)
- 27Ink Low
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35How to identify your Operating System (OS).
- 36The edge of glossy paper is smudged.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44Is my Brother machine compatible with Windows Vista?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46Where is the USB port on the machine?
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I'm using Macintosh. What is the PreScan option used for?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)