FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3Can I print from or scan to Android™ Smartphone?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7Is my Brother machine compatible with Windows Vista?
- 8Replace Ink
- 9Delete print jobs from the print queue.
- 10Can third party ink be used to refill the ink cartridges?
- 11When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 12What driver package format is supported by my Linux distribution?
- 13Scan and save a document in PDF format (Scan to File)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I use AirPrint with my Brother machine?
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22How do I load envelopes into my machine?
- 23Pre-Required Procedures (Linux)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27How to identify your Operating System (OS).
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30Change the printer driver settings (Windows/macOS)
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32Which E-mail packages are compatible with ControlCenter3?
- 33One or more of my colors are not printing (blank). What can I do?
- 34Where is the USB port on the machine?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39The edge of glossy paper is smudged.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42Improve poor print quality.
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Open the Status Monitor
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49Can I print directly onto DVDs or CDs?
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".