FAQs & Troubleshooting
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129 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Jam Inside
- 3Replace Toner
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Replace Drum
- 6Change the printer driver settings (Windows/macOS)
- 7Cover is Open
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Jam Tray
- 11Turn the Toner Save mode on or off
- 12Black lines down the page
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16How to identify your Operating System (OS).
- 17The printer status is Offline or Paused.
- 18Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 19Toner Low
- 20What is the recommended paper?
- 21Can I use AirPrint with my Brother machine?
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23Can I print from or scan to Android™ Smartphone?
- 24No Drum
- 25No Toner
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Fuser Error or Self-Diagnostic
- 29TONER ENDED
- 30Wrong Paper Type
- 31Drum !
- 32Out of Memory
- 33What driver package format is supported by my Linux distribution?
- 34"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 35Large characters are printed incorrectly. (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Delete print jobs from the print queue.
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39Unable to Scan / Scan Unable
- 40No Paper
- 41I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 42Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Drum End Soon
- 45Clean the corona wire of the drum unit.
- 46I can see some steam or moisture from the vents when printing.
- 47When I scan a document using ControlCenter, the scanned file size is too big.
- 48The keys on the control panel do not respond or triple beep when I press them.
- 49Cartridge Error
- 50Clean the Drum Unit.