FAQs & Troubleshooting
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106 Results
- 1Duplex (two-sided) scan
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 7Easy Scan to E-mail
- 8Document Jam/ Too Long
- 9Configuring frequently-used scan settings on your computer.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13Replace Pad
- 14What driver package format is supported by my Linux distribution?
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16Replace Parts
- 17Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 18Multifeed
- 19Replace Roller
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 22How to identify your Operating System (OS).
- 23Cover is Open
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Unusable Device
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Unable to Scan XX
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30Paper suitable for scanning
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Changing scan settings in ControlCenter.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The LCD displays an error code when I use Web icon (Brother Web Connect).
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 37What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Reset the network settings to the factory default.
- 42Clean the Pick-up Roller
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44Clean the Separation Pad
- 45What is Brother Web Connect?
- 46I cannot connect my machine to the wireless network.
- 47Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49What is Infrastructure mode?
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)