FAQs & Troubleshooting
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70 Results
- 1Replace Roller
- 2Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 3Replace Parts
- 4When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 5Replace Pad
- 6My Brother machine sound level is high while scanning documents.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Configuring frequently-used scan settings on your computer.
- 9Duplex (two-sided) scan
- 10Multifeed
- 11Document Jam
- 12Can I scan to an Android™ Smartphone?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Unusable Device
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 18Changing scan settings in ControlCenter.
- 19Cover is Open
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21How to identify your Operating System (OS).
- 22What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Out of Memory
- 25I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 28Scan Unable
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Install Presto!® PageManager® onto Windows 10.
- 31What driver package format is supported by my Linux distribution?
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Open the "Scanners and Cameras" and Properties.
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36Service Call
- 37I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 38Open the Control Panel (For Windows)
- 39The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 40Paper suitable for scanning
- 41Scan a document in Windows 8 and Windows 10.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Configure the Scan to Email Feature (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 46Install PaperPort™ 12SE onto Windows 10.
- 47Windows 10 Support Information
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49A horizontal line appears at the top of the scanned image.
- 50Uninstall Scan-key-tool. (Linux)