FAQs & Troubleshooting
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108 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3Where can I find my Brother printer's serial number?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 7Can I change the text settings line by line?
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9The tape got jammed or stuck in the printer.
- 10How do I make a label with a barcode?
- 11How to open the Devices and Printers window
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14When I try to print a label, it comes out blank. (for Mac)
- 15How do I eliminate the margin from the start or end of my label when printing?
- 16Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 17"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 18I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20How do I print multiple lines and how many lines can I print?
- 21How do I clear the current format settings and/or the text on the display?
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 24How do I change the size of characters?
- 25P-touch Editor crashes when I open it on my Mac.
- 26The top and base layers of the laminated tape are misaligned.
- 27I can no longer print from my computer, even though I was able to print previously.
- 28The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 31Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 32Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 33How to identify your Operating System (OS) for Windows or Mac
- 34Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 35The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 36The driver downloaded from the website cannot be installed.
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39How do I stop printing immediately?
- 40The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 41Can my printer use TZ/TZe tapes?
- 42How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 43How to delete the registry information and files related to the printer driver
- 44How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 45How do I change the style to italics?
- 46Printing is not possible. (USB connection)
- 47How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 48How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 49I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)