FAQs & Troubleshooting
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115 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6How do I type symbols?
- 7I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Where can I find my Brother printer's serial number?
- 10Printing is not possible. (USB connection)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 14The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 15How do I eliminate the margin from the start or end of my label when printing?
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17Can my printer use TZ/TZe tapes?
- 18The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 19"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 20How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 21How do I uninstall the printer driver?
- 22How to delete the registry information and files related to the printer driver
- 23How to identify your Operating System (OS) for Windows or Mac
- 24The driver downloaded from the website cannot be installed.
- 25How do I reset the machine to the default settings?
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 28How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 29Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 30How do I print multiple lines and how many lines can I print?
- 31I want to clear all saved label files.
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 35How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 36The tape got jammed or stuck in the printer.
- 37The top and base layers of the laminated tape are misaligned.
- 38How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How to open the Devices and Printers window
- 41Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 42Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44When I try to print a label, it comes out blank. (for Mac)
- 45How do I change the style to italics?
- 46How do I create name badges by joining "First Name" and "Last Name" fields together?
- 47I can no longer print from my computer, even though I was able to print previously.
- 48How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)