FAQs & Troubleshooting
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323 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Print on plain paper or bond paper from the Manual feed slot
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The toner does not fix to paper well. (Poor fixing)
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14Printouts have wrinkles.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Adjust color settings by using the custom setting in the printer driver
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Delete print jobs from the print queue.
- 22Change the printer driver settings (Windows/macOS)
- 23Printouts are curled or wavy.
- 24What driver package format is supported by my Linux distribution?
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Protect your Brother machine against unauthorised access over the network
- 29Configure and use the Scan to FTP feature
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 39Reset the network settings to the factory default (video instructions).
- 40Reset the network settings to the factory default (video instructions available)
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 45Configure and use the Scan to Network feature
- 46How to identify your Operating System (OS).
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 49Configure a cover page for PC-FAX.
- 50Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.