FAQs & Troubleshooting
Popular |
227 Results
- 1Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.
- 2How do I transfer label or slip templates?
- 3Which interface cable can I use?
- 4Where can I download the latest P-touch Editor for Mac?
- 5What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9What iOS mobile application can I use?
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 16I got an error while installing the printer driver. (Linux®)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What Android™ mobile application can I use?
- 19Poor print quality when printing on narrow labels. (iPrint&Label)
- 20I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 21Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 22Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 23While installing the P-touch application I got an error message: RegOpenKeyEx error!:5. What should I do?
- 24How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 25Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 26When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 27How do I transfer label templates with P-touch Transfer Express?
- 28What is the default User ID and Password for BRAdmin Light or Professional?
- 29When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 30The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 31When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 32Where can I find my Brother printer's serial number?
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 35Can I use the app with my iPad? (iPrint&Label)
- 36When I print many continuous labels, part of the label data is printed twice.
- 37The paper settings specified from the server computer are not reflected on the client computer.
- 38How do I reset network setting?
- 39Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 40How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 41The print is horizontally compressed and not shaped correctly.
- 42Printing is not possible. (P-touch Editor5.3 for Mac)
- 43Labels are jammed in the machine or are not ejected correctly after printing.
- 44What are the cleaning sheets for? When do I use them?
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46P-touch Editor crashes when I open it on my Mac.
- 47(Video) Small characters or thin lines are printed faintly.
- 48Can I change the barcode settings like barocde size? (iPrint&Label)
- 49How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 50How do I switch to and use the mass storage mode?