FAQs & Troubleshooting
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166 Results
- 1Load paper in the paper tray
- 2What is Brother iPrint&Scan?
- 3Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 4Jam 2-sided
- 5The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 6Replace Belt unit
- 7Turn the Toner Save Mode on or off.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Adjust color settings by using the custom setting in the printer driver
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12My Brother machine prints garbage data or blank pages when printing from my Android™ mobile device using Brother iPrint&Scan.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Print both sides of paper or a booklet automatically
- 15Replace WT (waste toner) Box
- 16Small Paper
- 17The printer status is Offline or Paused.
- 18Jam Rear
- 19Jam Inside
- 20Replace Fuser
- 21Can I print from iPhone, iPod touch and iPad?
- 22Size Mismatch
- 23Jam Manual Feed
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25How to identify your Operating System (OS).
- 26Change the printer driver settings (Windows/macOS)
- 27Can I print from Android™ Smartphone?
- 28Jam Tray 1
- 29Protect your Brother machine against unauthorised access over the network
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 35What can happen if the wrong paper is used in your machine.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Carry out calibration to improve the color density
- 40Print on envelopes, labels or thick paper from the Manual feed slot
- 41Replace PF Kit xx
- 42Replace Drum
- 43Replace Toner
- 44Cannot print after a Windows 10 update (June 2020)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46No Toner
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50No Tray