FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Delete print jobs from the print queue.
- 4What driver package format is supported by my Linux distribution?
- 5Can I print from or scan to Android™ Smartphone?
- 6Change the printer driver settings (Windows/macOS)
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9The printer status is Offline or Paused.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 17Windows 7 Support Information
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20How to identify your Operating System (OS).
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 23Uninstall the drivers. (Mac OS X 10.5)
- 24The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 25Scan a document using "Scanner and Camera Wizard" in Windows XP
- 26How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 27When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 28I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32Is my Brother machine compatible with Windows Vista?
- 33When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Replace the toner cartridge
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 39Check the firmware version.
- 40Open the "Scanners and Cameras" and Properties.
- 41When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 42How do I clean the scanner to improve the copy quality?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Scan using XSane or GIMP (Linux)
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48Firewall port requirements of the Scan Key Tool (Linux)
- 49Pre-Required Procedures (Linux)
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)