FAQs & Troubleshooting
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111 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can not scan a long document.
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Easy Scan to E-mail
- 6Do not insert card
- 7Card Jam
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10TWAIN errors appear when starting to scan. (Macintosh)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12My Brother machine doesn't feed a card for scanning.
- 13TWAIN or WIA errors appear when starting to scan. (Windows)
- 14Replace Parts
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16Authenticate Err
- 17Configuring frequently-used scan settings on your computer.
- 18Replace Pad
- 19The LCD displays an error code when I use Web icon (Brother Web Connect).
- 20OCR does not work.
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How to identify your Operating System (OS).
- 24Unable to Scan XX
- 25How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 26The document was not fed.
- 27Load Documents
- 28No Profile set
- 29Sending Error (Scan to FTP)
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Paper suitable for scanning
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Replace Roller
- 34"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 35The scan speed is too slow.
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Shortcuts Full
- 39What is Brother Web Connect?
- 40Cover is Open
- 41Document Jam
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Cannot delete a Card Scan shortcut.
- 47Registration Failed (Shortcut)
- 48Address Book Full
- 49Server Time out
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)