FAQs & Troubleshooting
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323 Results
- 51I am asked to enter a password when starting the Remote Setup application. What is the password?
- 52I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 53Jam Inside
- 54Why doesn't the machine answer when receiving a call?
- 55I'm having a problem with the print quality. How can I solve it?
- 56I cannot send a fax using PC-FAX (Windows 10)
- 57ControlCenter3 displays a blank screen at startup (Windows)
- 58When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 59Scan from the Brother iPrint&Scan application using Windows Phone.
- 60The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 61Can I print on transparencies e.g. for overhead projectors?
- 62Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 63Can I use AirPrint with my Brother machine?
- 64Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 65I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 66Locate files scanned with ControlCenter2 (For Macintosh)
- 67I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 68I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 69I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 70Jam Tray
- 71The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 72Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 73Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 74I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 75Belt End Soon
- 76The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 77My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 78No Waste Toner
- 79Carry out calibration to improve the color density
- 80Drum Error (Drum!)
- 81When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 82What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 83What is the BRAdmin Professional software used for?
- 84Can I use voice mail on the same line as my Brother machine?
- 85Turn the Toner Save Mode on or off.
- 86I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 87Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 88The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 89The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 90I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 91When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 92No Paper
- 93Can I use non-Brother or third party supplies with the Brother machine?
- 94Can I print from DOS applications?
- 95What can happen if the wrong paper is used in your machine.
- 96Cannot print after a Windows 10 update (June 2020)
- 97Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 98I keep getting the error message "Authenticate Err (Authentication error)".
- 99When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 100I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)